ABOUT
General Question
Q: What is House of Flowers?
A: House of Flowers is a luxury silk floral rental service that provides stunning, high-end floral arrangements for weddings, events, and celebrations—at a fraction of the price of fresh flowers.
Q: Why should I rent silk flowers instead of buying fresh flowers?
A: Renting silk flowers offers luxury without waste or high costs. Our florals are:
✅ Beautiful & Realistic – Designed to look like fresh flowers.
✅ Cost-Effective – Up to 70% less expensive than fresh floral arrangements.
✅ Sustainable – No flower waste, making it an eco-friendly choice.
✅ Stress-Free – No wilting, no last-minute changes, and no setup hassle.
Q: Are your flowers real?
A: No, our flowers are premium silk but designed to look as lifelike and high-end as fresh flowers.
Rental Process
Q: How does the rental process work?
A: Renting with House of Flowers is simple:
1️⃣ Browse – Explore our curated collections and select your items.
2️⃣ Book – Choose your rental dates and checkout.
3️⃣ Enjoy – Receive your flowers and create a breathtaking event.
4️⃣ Return – Ship them back using the provided return label.
Q: How long is the rental period?
A: Standard rentals are 5 days (includes shipping time). Need extra time? Extended rentals are available upon request!
- Q: Do you offer custom arrangements?
A: Our collections are pre-designed to offer a curated, effortless experience. However, we offer add-ons and mix-and-match options to personalize your florals.
Shiping & Delivery
Q: Do you ship nationwide?
A: Yes! We ship centerpieces, bouquets, and accessories anywhere in the U.S. Backdrops and large-scale installations are only available for local delivery and setup.
Q: When will my flowers arrive?
A: We ship orders to arrive 1-2 days before your event, so they are ready for use.
Q: How do I return my rentals?
A: Easy! Use the prepaid return label included in your package. Simply pack the flowers back in the box and drop it off at your designated carrier.
Q: What happens if I return my rentals late?
A: A late return fee of $X per day will be applied. If you need extra time, contact us before your rental period ends to extend your rental
Pricing & Policies
Q: Is there a minimum order amount?
A: Yes!
• Shipped Orders: $250 minimum.
• Local Delivery & Setup: $500 minimum.
• Full-Service Floral Installations: $1,500 minimum.
Q: Do you require a security deposit?
A: A fully refundable security deposit is required at checkout. This covers potential damages and is refunded once the flowers are returned in good condition.
Q: What if I damage or lose an item?
A: If an item is damaged beyond normal use or missing, a replacement fee will be charged based on the item’s value.
Q: Can I cancel my order?
A: Yes! Cancellations made 30+ days before your event receive a full refund. Orders canceled within 30 days of the event are subject to a cancellation fee.
Event & Styling
Q: Can I see the flowers in person before renting?
A: While we don’t have a physical showroom, we offer sample previews upon request so you can see our quality before committing.
Q: Can I mix collections?
A: Absolutely! You can mix and match floral pieces from different collections to create your perfect event look.
Q: Do you provide setup services?
A: Yes! Local delivery and setup are available for backdrops, floral installations, and large-scale event decor.
Shiping & Delivery
Q: Do you ship nationwide?
A: Yes! We ship centerpieces, bouquets, and accessories anywhere in the U.S. Backdrops and large-scale installations are only available for local delivery and setup.
Q: When will my flowers arrive?
A: We ship orders to arrive 1-2 days before your event, so they are ready for use.
Q: How do I return my rentals?
A: Easy! Use the prepaid return label included in your package. Simply pack the flowers back in the box and drop it off at your designated carrier.
Q: What happens if I return my rentals late?
A: A late return fee of $X per day will be applied. If you need extra time, contact us before your rental period ends to extend your rental